Customer Services

  1. Shipping & Delivery
  2. Returns & Exchanges
  3. Stock Availability
  4. Payments and Ordering
  5. Wrapping & Gift Box Option
  6. Viewing Orders & Updating Account Information
  7. Fabric Care Guide

This note is for guidance only. For the contractual terms that will apply to your order please refer to our Terms and Conditions

FOR SIZING INFORMATION see our Size Guide and our Bra Size Calculator

Shipping & Delivery

ServicePrice
UK Standard Delivery (3-5 working days) FREE
   
European Standard (up to 12 working days)1 £10
European Standard for orders over £75 (up to 12 working days)1 FREE
International Standard (up to 21 working days)2 £12.95

International Standard for orders over £100* (up to 21 working days)2

*ONLY APPLICABLE FOR AUSTRALIA, CANADA AND USA

FREE
   

1 We deliver to most European countries: if your Country is not available please email us.

2 We deliver to many countries around the world: if your Country is not available please email us.

We use Royal Mail and Courier services which require a signature – this helps us ensure safe delivery. Please note orders cannot be sent to PO Box addresses.

All overseas deliveries are subject to local import duties and taxes and may be affected by Customs delays. In accordance with our Terms and Conditions any local import duty and taxes are for you to pay.

If you have any questions regarding delivery please send an email to: info@lazeme.co.uk

Returns & Exchanges

We hope you will love your Lazeme purchase, but if you are not entirely satisfied you can return goods to us for a full refund or exchange within 28 days from the date you receive the items. For detailed information on Returns and how refunds will be processed see our Terms and Conditions.

All items should be returned to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please ensure that swimwear is tried on over your own underwear and that the hygiene strip is not removed. We reserve the right to refuse returned items where these conditions have not been met.

Return or Exchange an Item

FREE RETURNS FOR UK CUSTOMERS:  Method of return is by pre-paid returns label (included with your order).   

  1. Send an email to us at returns@lazeme.co.uk to let us know a returns parcel is on its way.
  2. Complete the returns form provided with your order and enclose it with the returned goods in their original packaging.
  3. Secure the parcel and attach the pre-paid returns label to the outside of your parcel and take it to your Local Post Office who will scan the parcel and give you a proof of postage.  (Please ensure you keep a copy of your proof of postage with the tracking number so that the parcel can be tracked if necessary).

FOR CUSTOMERS OUTSIDE THE UK:  Method of return is at the customer’s discretion but we strongly recommend retaining proof of postage and using insurance if necessary depending on the value of the items returned, as Lazeme will not be responsible for goods lost in transit. The cost of returning the goods to us will not be refunded unless the item is faulty. 

  1. Send an email to us at returns@lazeme.co.uk to let us know a returns parcel is on its way.
  2. Complete the returns form provided with your order and enclose it with the returned goods in their original packaging.
  3. Secure the parcel and attach the returns label and send to: Lazeme Returns Department, PO BOX 7298, KETTERING, NN16 6ES

 

Cancel an Order

You have a statutory right under the UK Distance Selling Regulations to cancel the contract for your entire order with us within 7 days of receiving the items provided you inform us in writing or by email to cancellation@lazeme.co.uk that you wish to exercise this right and return the entire order to us. (Note: this is only applicable to EU consumers). Full details of your consumer rights can be found under our Terms and Conditions and you will be required to agree to these before an order is placed. If you have any queries please do not hesitate to contact us at customerservices@lazeme.co.uk Delivery charges will not be refunded unless you exercise your right to cancel the entire order.  (Delivery charges are charges for delivery to the customer - this does not include returns postage paid by the customer).  If you return part of an order delivery charges are non-refundable.

 

Stock Availability

Generally, all products are in stock and we will dispatch your order as soon as possible. In the unlikely event that we are unable to deliver your order within the estimated timescales (standard delivery 3-5 working days and express delivery 1-2 working days) we will contact you by email or telephone.

We aim for 100% in stock availability but If an item is out of stock or on backorder we will always give you the best information we can on anticipated delivery dates.  Although availability may show IN STOCK, please check the product description for up to date information on availability and delivery times.

Please note: some items are on a longer dispatch time as they are special order items and they may not be available for express delivery.  Goddess Lingerie and some Elomi Fashion colours may be on a longer delivery time.  We will notify you if this applies to your order.

Our customer services team update this information daily but occasionallly we may be unable to deliver if stock runs out at the manufacturer, delivery times are extended by the manufacturer, stock is withdrawn or there are circumstances beyond our control. If this happens you will be contacted asap and offered an alternative item or you may cancel your order.

Some items of lingerie and swimwear are available to pre-order before they launch and, if this is applicable, the expected delivery date is shown in the product description on each product page - usually highlighted in red text. We offer this service as some customers prefer to secure their size in a particular style and therefore avoid the disappointment of it being out of stock at a later date.

If you have any queries regarding stock availability please call our Customer Services Team on 01536 330713.

Payments and Ordering

Shopping with Lazeme is safe and easy. Browse our departments, then if you like the look of something you see just click on the image of the item to see a full description and view more images.

Use the drop down boxes to select from the different colours and sizes and add any items that you wish to buy into the shopping basket by clicking on ‘Add to Basket’. You can then add additional items to your basket by clicking on "Continue Shopping" or proceed to the "Checkout".

Please note: we always recommend that you use the site navigation buttons rather than your browser back button.

You can review or revise your order at any time by clicking ‘View My Basket'.

When you have finished shopping, click the ‘’Checkout’ button. At this stage you will have the choice of registering with us or checking out as a Guest. You will be asked to provide your personal details and then you will need to choose your preferred delivery option. Once registered with us, Lazeme will keep all registered details confidential. We provide a password system to enable you to log in and shop again without having to fill out your details every time. If you forget your password at any time, contact us at customerservices@lazeme.co.uk

(If you have a promotional code, enter it into the box on the shopping basket page. Only one code can be used per order. Promotional codes cannot be used in conjunction with any other offers, sales or discounts and may only be used once. Discounts do not apply to delivery and other charges.)

Before placing an order please check the sizing guide.

Once all the details have been completed you will need to click ‘place order now’.

When you place your order you will be forwarded to a secure payment page, Sagepay,which will display the closed padlock icon reassuring you that you are in a safe shopping environment. You will then be asked to enter your payment details. All card payments are authorised at the point of ordering and are subject to validation checks and authorisation by the card issuer.  Lazeme also accepts payment by Paypal.  Please note, payment for all products and pre-ordered products will be taken at the time of placing an order.

3D Secure

Your security is very important to us and to offer you even more protection when shopping online, we have teamed up with Visa and Mastercard. When you order from Lazeme and, if your bank is participating, you may be asked to register for either Mastercard SecureCode or Verified by Visa. These work in the same way as Chip and Pin, protecting your card with a password against unauthorised use. You may have already set up your password when you last made a purchase with another participating internet retailer.

To set up your password, simply follow the online instructions before completing your purchase. This is a one-off registration process and, after you've chosen your password, all future orders with us and other participating internet retailers will be completed with this added security.

For more information please see the Mastercard and Visa websites.

To read more about security and privacy please view the Lazeme Privacy Policy

Finally, click the ‘make payment’ button. Payment for all products will be taken at the time of placing an order.

After you have placed an order we will send you an order acknowledgement email detailing the products and cost of that order.

Please note you can also place an order with us over the phone on 01536 330713.

Wrapping & Gift Box Option

For an extra £3.75 your special item can be sent in a Luxury Gift Box. You can find this option during checkout. Please note that gift boxes are only available for UK delivery with a maximum of 2 items per box and do not apply to the larger items such as cushions and blankets. If you would like us to add a personal handwritten message, please complete the details in the required box during checkout.

Viewing Orders & Updating Account Information

Log into your account to view orders and update your personal account information.

Fabric Care Guide

Always follow the care label in each item for specific guidelines.Remember to wash dark, light & coloured fabrics separately.

Sleepwear

Please note some items may be dry clean only. Where handwashing instructions apply, we highly recommend using gentle soap flakes or a quality hand washing liquid.

Swimwear

Always rinse your swimwear after every use in fresh water. If necessary, handwash in cool soapy water and rinse well. Dry immediately but do not tumble dry. Keep swimwear away from direct sunlight or artificial heat sources.