This note is for guidance only. For the contractual terms that will apply to your order please refer to our Terms and Conditions
UK Standard Delivery (3-7 working days): £3.95 per address.
UK Express Delivery (2 working days): £7.95 per address.
Europe Delivery: £10.95 per address and may take up to 12 working days. We currently deliver to Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, and Sweden.
We use Royal Mail and Courier services which require a signature – this helps us ensure safe delivery. Please note orders cannot be sent to PO Box addresses.
All overseas deliveries are subject to local import duties and taxes and may be affected by Customs delays. In accordance with our Terms and Conditions any local import duty and taxes are for you to pay.
If you have any questions regarding delivery please send an email to: info@lazeme.co.uk
Every order comes beautifully gift wrapped in layers of tissue and tied with a ribbon. It will then be placed in postal packaging.
For an extra £3.75 your special item can be sent in a Luxury Gift Box. You can find this option under LIVING - just click Add To Basket for it to be included. Please note that gift boxes are only available for UK delivery with a maximum of 2 items per box and do not apply to the larger items such as cushions and blankets. If you would like us to add a gift card with a personal handwritten message, please click on CONTACT US and complete the form with your message.
Shopping with Lazeme is safe and easy. Browse our departments, then if you like the look of something you see just click on the image of the item to see a full description and view more images.
Use the drop down boxes to select from the different colours and sizes and add any items that you wish to buy into the shopping basket by clicking on ‘Add to Basket’.
You can review or revise your order at any time by clicking ‘View My Basket’.
When you have finished shopping, click the ‘’Checkout’ button. At this stage you will have the choice of registering with us. You will be asked to provide your personal details and then you will need to choose your preferred delivery option.
(If you have a promotional code, enter it into the box on the shopping basket page. Only one code can be used per order. Promotional codes cannot be used in conjunction with any other offers, sales or discounts and may only be used once. Discounts do not apply to delivery and other charges.)
Once all the details have been completed you will need to click ‘place order now’.
When you place your order you will be forwarded to a secure payment page which will display the closed padlock icon reassuring you that you are in a safe shopping environment. You will then be asked to enter your payment details. All card payments are authorised at the point of ordering and are subject to validation checks and authorisation by the card issuer. To read more about security and privacy click here.
Finally, click the ‘’make payment’ button.
After you have placed an order we will send you an order acknowledgement email detailing the products and cost of that order.
Once you have registered with us, Lazeme will keep all registered details confidential. We provide a password system to enable you to log in and shop again without having to fill out your details every time. If you forget your password at any time, contact us at customerservices@lazeme.co.uk
Before placing an order please check the sizing guide.
An explanation of 3D Secure
Your security is very important to us and to offer you even more protection when shopping online, we have teamed up with Visa and Mastercard.
When you order from Lazeme and, if your bank is participating, you may be asked to register for either Mastercard SecureCode or Verified by Visa. These work in the same way as Chip and Pin, protecting your card with a password against unauthorised use. You may have already set up your password when you last made a purchase with another participating internet retailer.
To set up your password, simply follow the online instructions before completing your purchase. This is a one-off registration process and, after you’ve chosen your password, all future orders with us and other participating internet retailers will be completed with this added security.
For more information please see the Mastercard and Visa websites.
The following body measurements are for guidance only
We hope you will love your Lazeme purchase, but if you are not entirely satisfied you can return goods to us for a full refund or exchange within 7 working days from the date you receive the items. For detailed information on Returns and how refunds will be processed see our Terms and Conditions
All items should be returned to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please ensure that swimwear is tried on over your own underwear and that the hygiene strip is not removed. We reserve the right to refuse returned items where these conditions have not been met.
To return or exchange an item:
We strongly recommend using registered post and retaining proof of postage as we will not be responsible for goods lost in transit.
Unfortunately delivery charges and the cost of returning the goods to us will not be refunded unless the item is faulty.
Always follow the care label in each item for specific guidelines.
Remember to wash dark, light & coloured fabrics separately.
Sleepwear: Please note some items may be dry clean only. Where handwashing instructions apply, we highly recommend using gentle soap flakes or a quality hand washing liquid.
Swimwear: Always rinse your swimwear after every use in fresh water. If necessary, handwash in cool soapy water and rinse well. Dry immediately but do not tumble dry. Keep swimwear away from direct sunlight or artificial heat sources.
We aim to provide you with a positive shopping experience. We always appreciate hearing from you about any aspect of our service or products.
You can contact us by email at customerservices@lazeme.co.uk We will endeavour to respond to your email within 48 hours (Monday – Friday).
Alternatively you may phone on 01536 330713
Or write to:
Customer Services
Lazeme
PO Box 7298
KETTERING
NN16 6ES
